Support options for you and your business.

Do you have a problem with your computer and you need help? 90% of all computer problems are software related and most of those can be fixed over the phone. Our rates are reasonable and we'll help you solve or identify the problem and promise not keep you on hold for hours at a time

Frustrated Business Man

Remote Support

Whether you're down the street, across town, or on the other side of the globe, Carbon Remote is here to help!

Setup is easy!

1. Make sure you're connected to the internet

2. Book a good time for one of our friendly agents to contact you. 

3. Download our Secure Remote Support App
Mac version or PC version

Fast, Secure, Remote Support billed in 15 min increments.

On-site Support

Have an issue that can't be solved remotely? Contact our team today to book an on-site appointment and one of our technicians will come to you.

Billed in hourly increments.

Support Rates

Hourly – Onsite or Remote / $150
(remote support billed in 15 min increments)

Evening support available at 1.5x our standard rate. 

Weekend support available at 2x our standard rate. 

Support Contract – 10hr / $1,350
(valid for one year from date of purchase)

Managed IT – go to our support page for details

Remote Support Tool 

TeamViewer allows us to provide spontaneous remote support of your Mac or PC. We can even administer servers. Download the application below from our secure server.