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| Fast Turn Around |
Certified Technicians |
Troubleshooting |
Service at Your Site |
| How fast? We guarantee that a Certified Technician will have your computer on the bench the next business day. We cannot guarantee that the computer will be fixed at that time if parts need to be ordered, but we'll do our best to have your system back up and running quickly. |
At Carbon Computing, we believe that to be the best service centre in town, you need to hire the best technicians. We employ the most qualified Apple Certified Hardware Technicians for portables and desktops. |
Our technicians have extensive experience troubleshooting computers. We'll solve the problem or suggest a solution whether it's software or hardware related. |
We have technicians on wheels that are ready to drop in if you don’t feel like bringing the computer to our shop. We'll come to you and diagnose the problem at your location.
Schedule Service |
| Delivery, Setup and Install |
Phone Support |
AppleCare Explained |
If you're not comfortable with setting your computer up, we'll deliver, set up, connect it to the Internet, and even transfer your data from your old computer if you wish.
Schedule Service |
Do you have a problem with your computer and you need help? 90% of all computer problems are software related and most of those can be fixed over the phone. We'll help you solve or identify the problem and promise not keep you on hold for hours at a time. |
The AppleCare Protection Plan is a uniquely integrated service and support solution that extends the complimentary coverage on your Mac to three years from the computer’s purchase date. This comprehensive plan includes expert telephone assistance, web-based support resources, powerful diagnostic tools, and repairs for desktop computers and portable computers — all for one economical price.
We recommend that you purchase the AppleCare Protection Plan when you purchase your Apple system to take maximum advantage of the coverage the plan provides. |
Carbon Consulting is our Professional Services and IT Consulting division. We know that Macintosh expertise is hard to come by, especially for Creative Professionals. We've been meeting the needs of Professionals in Southern Ontario for almost two decades and now feature our widest selection of services ever. If you're just thinking about integrating Apple technology into your business or have been using Macs for years, we're here to help take your company to the next level. Call us today for a consultation – we'll come to your site for analysis of your needs. (416) 535-1999 x279
| Xserve Certified |
Apple Certified Technical Coordinators |
Network Analysis and Design |
Wireless Networking and Security Expertise |
Whether you need a server for file sharing, directory access, web, collaboration,
or video editing, Carbon Consulting has all the resources you need to install, setup
and maintain your Xserve, RAID and the switched fibre network to connect it all
with Mac OS X Server. |
Carbon Consulting’s Service Department is comprised of the best Apple consultants in town. We have more than 20 years of experience in setting up networks and servers in graphics, video and education environments. |
Installing a network does not mean plugging all the computers into a switch only. Analyzing the data flow and the amount of bandwidth needed for each part of the operation is vital in creating a fast and robust network. Sound like a big chore? Carbon Consulting will help! |
Wireless networks are becoming extremely fast and cost effective when you compare them to wired networks, but when you decide to set up a wireless network, it is vital that you secure it from the prying eyes. We will help you secure your wireless network to ensure the confidentiality of your data. |
| Digital Asset Management |
Directory Services |
Deployment, Monitoring and High Availability |
Migration |
| We’ll work with most common digital asset management solutions and specialize in both Extensis Portfolio and Cumulus solutions for single and multi-user environments. |
Whether your environment is dominated by Open Directory, Active Directory or a combination of both, we can link them all together using mobile accounts and Active Directory mapping. |
Carbon Consulting bring the best practices and efficiency to help ensure the best management and deployment of
Mac OS X desktops. We can customize and create a wide variety of deployment solutions to fit your present and future needs. Need help setting up Mac OS X Server to provide DNS, DHCP, LDAP, or even fail-over capabilities? Call us. |
Moving from a Windows-based architecture to Open Directory, Active Directory, Exchange Mail Services, file, web and print services or from other Unix backends? Carbon Consulting services can help with the transition and give you confidence in the solution. |
So, you’re a small to medium business running a network of Macs?
You’re not large enough to hire a full-time IT person, yet you’re not small enough to live without one.
Perhaps you have a large PC-based business and few Macs, but no one to properly support the Macs?
 Fixed Monthly Rate for Service – makes budgeting easy- Expert Dedicated and Customized Help-desk Services – e-mail and phone support
- Access to a Huge Inventory of Loaner Computers – free for mission critical components
- Review, Plan and Setup a Backup System – exceeding industry standards, monitored and verified on weekly basis
- A Monthly Report E-mailed to You – highlighting all activities of the month and any outstanding issues
- Risk and Disaster Planing with Optional Remote Backup Hosting and Management
- Service Level Agreement (SLA) – ensuring response time, loaners, quality
- Network Setup and Management – includes firewall, VPN, wireless, etc.
- Free Technology Assessment – including a technology refresh program
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